Shipping policy
Free shipping worldwide
Every order ships free, wherever you are.
Finished cross stitch pieces
Each piece is stitched by hand, so the making time depends on its size and detail. Small single sprites are usually ready in 3–7 days; larger pieces can take up to 4 weeks. Everything is made to order, and we'll send you progress photos while your piece is being stitched.
Once finished, your piece is posted from Cyprus with Cyprus Post, tracked. You'll get the tracking number by email.
Estimated delivery times after posting:
- Cyprus: about 1 week
- EU and UK: 1–3 weeks
- Rest of the world: 2–4 weeks
Cyprus Post can be slow, especially before Christmas, so please allow extra time for gifts. Delays caused by the postal service are outside our control, but we're happy to help chase a parcel.
Customs
Orders to countries outside the EU (for example the UK, US and Canada) may be charged import tax or customs fees on arrival. These are set by your country and paid by the buyer.
Digital PDF patterns
PDF patterns are delivered instantly. After payment you'll get a download link on the order confirmation page and by email. There is no physical item and no shipping. If the email doesn't arrive, check your spam folder or contact us and we'll resend it.