FAQ

Ordering

Are the finished pieces in stock?

Every finished piece is made to order. I stitch it by hand after you order, at home in Nicosia, Cyprus. I'll send you progress photos along the way.

How long will my order take?

Making time depends on the piece: a single sprite is quick, a big group piece takes longer. Then it ships with Cyprus Post (tracked), which takes at least a week and can be slower. If you need it by a certain date, message me before you order and I'll tell you honestly if it's possible.

When should I order for Christmas?

Order finished pieces by 1 December for Christmas. PDF patterns download instantly, so they work as last-minute gifts.

Can I choose which characters I get?

Many pieces let you pick a single character from the dropdown. If you'd like a different lineup or a sprite that isn't in the shop, get in touch through the Custom orders page.

Framing

What do the hoop options mean?

  • Fitted hoop: the hoop sits close around the design (the standard price).
  • Roomy hoop: a bigger hoop with more fabric around the design (small extra cost).
  • No hoop: the stitched fabric on its own, for you to frame yourself (small discount).

The price for each option shows in the dropdown. For a square hoop or other framing, email me.

Shipping

How much is shipping?

Shipping is free everywhere. Every order is sent with Cyprus Post with tracking, and you'll get the tracking number when it's dispatched.

How is it packed?

Each piece is wrapped carefully and sent in sturdy protective packaging.

Returns

Can I return a piece?

  • Shop pieces: you can return within 14 days if you change your mind. You pay the return postage.
  • Custom commissions: these can't be returned for a change of mind, because they're made just for you.
  • Damaged or wrong item: always covered. Contact me with photos and I'll put it right.
  • PDF patterns: no refunds once downloaded. If something's wrong with the file, contact me and I'll help.

Full details: Refund policy · Shipping policy

PDF patterns

How do I get my pattern?

You get a download link on the order confirmation page and by email straight after you pay.

More pattern questions (supplies, printing, sizes) are answered on each pattern's page.

T-shirts

What are the T-shirts like?

Cotton, in black or white, sizes S, M and L, with a pixel sprite hand cross-stitched onto the fabric. Wash cold the first time, then wash as normal.

Contact

How do I reach you?

Message me through the contact page. I reply within 24 hours.